
Customer Relationship Management
Customer Relationship Management (CRM) Solution provides professional services to all sectors with complete customer intelligence to manage relationships and customer-related processes.
Overview
Features and benefits
Customer Service Experience and Self-Service Customer Portal
Understand and retain customers by providing them with better service experiences by tracking cases efficiently.
Increased Revenue
Close new contracts and increase your revenue
Easy-to-Access & Automate WorkFlow
To keep customer information organized and easily retrievable, Create workflow automation that operates your needs.
Contact Management
Sales Force automation
Know which sales lead and lead scoring to prioritize your follow-ups & rich your data by social media account.
Call Center Support for Customers
Centralized data storage
All data are stored in a single location and can be instantly accessed by management and employees whenever needed & connected to social media.
Contract Management ( SLA )
Call, SMS & send Emails to get in touch with prospects.
Time-Saving and Greater Productivity
Inefficient practices are eliminated to give you more valuable time to focus on your overall business strategy
Warranty/Service Orders Management
Solution Knowledge Base
Marketing campaigns & Reporting
Client by Conversion & Survey
Reports, dashboards, and business intelligence.
The CRM Module's Group Reports and Dashboards assist businesses in making data-driven decisions by gathering, analyzing, and presenting data.
Client conversion overview

Components
- Campaign Contacts & Marketing Activities
- Leads Management
- Potential
- Business Partner & Social Media
- Business Partner Group
- Cases (Customer Care Process)
- Cheque Collection Log
- CRM Attachment
- Facility Inquiry
- Property Inquiry
- Sales Inquiry
- Meeting Schedule
- Meeting
- Matter to Discuss
- Visitor Log
- Customer Survey
- Customer Survey Settings
- Facility Quotation
- Property Quotation
- Sales Quotation
- Facility Contract
- Property Contract
- Sales Agreement
- Sales Order
- Facility Amendment
- Property Amendment
- Client Evaluation
- Contract Renewal Followup
- Contract Clearance
- Client Account Analysis
- Document Registration
- Facility Availability
- Property Availability
- Service Availability
- Products Availability
- Work Permit
- Help Desk for Call Center
- Customer Feedback


