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Customer Relationship
Management
Customer Relationship Management (CRM) Solution provides professional services to all sectors with complete customer intelligence to manage relationships and customer-related processes.
Overview
Customer Relationship Management (CRM) Solution is designed to support your company or organization in managing customer data and customer interaction. It provides easy access to business information by automating sales, marketing and customer support, while managing employee, vendor and partner relationships. It is a valuable tool that allows you, as a company leader, to better anticipate customer needs and improve the services that you are offering.
CRM Solution helps provide services or products to customers as per their requirements. It also enables better customer service by supporting the sales teams to sell more effectively and close accounts faster. CRM Solution facilitates data storage and access to all your company data from a single location, thus making it possible for your company to develop efficient automated processes to improve business practices.
Features and benefits
Customer service and experience
Understand and retain customers by providing them with better service experiences
Increased revenue
Close new contracts and increase your revenue
Easy-to-access
To keep customer information organized and easily retrievable
Contact management
Sales force automation
Call center support for customers
Centralized data storage
All data are stored in a single location, and can be instantly accessed by management and employees whenever needed
Customer feedback
Attract new customers through positive feedback and referrals
Time-saving and greater productivity
Inefficient practices are eliminated to give you more valuable time to focus on your overall business strategy
Warranty/service orders management
Solution knowledge base
Marketing campaigns
Client by conversion

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Components
- LEADS
- POTENTIALS
- BUSINESS PARTNERS
- BUSINESS PARTNERS GROUP
- AMENDMENT
- FACILITY INFORMATION
- INQUIRY
- QUOTATION
- CONTRACTS
- CLIENT EVALUATION
- CASES
- FACILITY INFORMATION
- CHEQUE COLLECTION LOG
- CRM ATTACHMENTS
- WORK PERMIT
- EMPLOYEE OF THE MONTH
- CAMPAIGN CONTACTS
- ACTIVITIES