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Fixed Asset
Management
Customer Relationship
Management
Facility & Service
Management
Finance & Accounts
Management
Human Capital
Management
Human Resource
Management
Contract
Management
Inventory
Management
Procurement
Management
Budget & Project
Management
Real Estate
Management
Sales
Management
Payroll
Management
Manufacturing
Management
Organization
Development
Retail & POS
Management
Warehouse
Management
Fleet
Management
CMMS
Management
Shipment
Management
Quality
Management
Fixed Asset Management
Customer Relationship Management
Facility & Service Management
Finance & Accounts Management
Human Resource Management
Human Capital Management
Payroll Management
Contract Management
Inventory Management
Procurement Management
Sales Management
Budget & Project Management
Real Estate Management
Manufacturing Management
Organization Development
Retail & POS Management
Warehouse Management
Fleet Management
CMMS Management
Shipment Management
Quality Management
Customer Relationship Management
Customer Relationship Management (CRM) Solution provides professional services to all sectors with complete customer intelligence to manage relationships and customer-related processes.
Overview
Customer Relationship Management (CRM) Solution is designed to support your company or organization in managing customer data and customer interaction. It provides easy access to business information by automating sales, marketing and customer support, while managing employee, vendor and partner relationships. It is a valuable tool that allows you, as a company leader, to better anticipate customer needs and improve the services that you are offering.
CRM Solution helps provide services or products to customers as per their requirements. It also enables better customer service by supporting the sales teams to sell more effectively and close accounts faster. CRM Solution facilitates data storage and access to all your company data from a single location, thus making it possible for your company to develop efficient automated processes to improve business practices.
Features and benefits
Customer Service Experience and Self-Service Customer Portal
Understand and retain customers by providing them with better service experiences by tracking cases efficiently.
Increased Revenue
Close new contracts and increase your revenue
Easy-to-Access & Automate WorkFlow
To keep customer information organized and easily retrievable, Create workflow automation that operates your needs.
Contact Management
Sales Force automation
Know which sales lead and lead scoring to prioritize your follow-ups & rich your data by social media account.
Call Center Support for Customers
Centralized data storage
All data are stored in a single location and can be instantly accessed by management and employees whenever needed & connected to social media.
Contract Management ( SLA )
Call, SMS & send Emails to get in touch with prospects.
Time-Saving and Greater Productivity
Inefficient practices are eliminated to give you more valuable time to focus on your overall business strategy
Warranty/Service Orders Management
Solution Knowledge Base
Marketing campaigns & Reporting
Client by Conversion & Survey
Reports, dashboards, and business intelligence.
The CRM Module's Group Reports and Dashboards assist businesses in making data-driven decisions by gathering, analyzing, and presenting data.
Client by conversion
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Components
- Campaign Contacts & Marketing Activities
- Leads Management
- Potential
- Business Partner & Social Media
- Business Partner Group
- Cases (Customer Care Process)
- Cheque Collection Log
- CRM Attachment
- Facility Inquiry
- Property Inquiry
- Sales Inquiry
- Meeting Schedule
- Meeting
- Matter to Discuss
- Visitor Log
- Customer Survey
- Customer Survey Settings
- Facility Quotation
- Property Quotation
- Sales Quotation
- Facility Contract
- Property Contract
- Sales Agreement
- Sales Order
- Facility Amendment
- Property Amendment
- Client Evaluation
- Contract Renewal Followup
- Contract Clearance
- Client Account Analysis
- Document Registration
- Facility Availability
- Property Availability
- Service Availability
- Products Availability
- Work Permit
- Help Desk for Call Center
- Customer Feedback
